PRODUCT RETURNS & ORDER CANCELLATIONS 

Product returns are governed by the general conditions agreed upon at the time of purchase. 

The purchaser may exercise their right of return for non-faulty products, which may be returned within fourteen (14) full calendar days from the day of delivery. For the avoidance of doubt, this does not apply to products made-to-order, for which returns are not accepted. 

MIKE SIMONELLI applies a strict quality control process to all products, the condition of each being documented using photography before shipment. 

Non-faulty products must be returned in the original condition, with all accessories and repackaged in the original packaging. Returns will only be accepted if the products are received undamaged by MIKE SIMONELLI. The purchaser shall be liable for any reduction in the value of the product returned or any repair required necessary to return the product to its original characteristics and operation. For non-faulty products, the purchaser shall ensure an adequate, tracked and insured return, for which the purchaser shall bear the cost. MIKE SIMONELLI will refund the product value within fourteen (14) days after receipt and verification of the returned product. Please contact us via email on sales[at]mikesimonelli.com and we will process your return request as soon as practically possible. 

If you believe you have received a defective product, including made-to-order products, please contact us immediately via sales[at]mikesimonelli.com, ideally with photographic images of the defect or damage before handling the product. Documentation of the defect or damage will aid us in handling any issues related to transportation. Upon receipt of your complaint, we will make every effort to review and deal with it promptly. 

MIKE SIMONELLI endeavours to accommodate all purchase cancellation requests, but these may not always be possible. Made-to-order purchases may only be cancelled if manufacturing instructions have not yet been issued by MIKE SIMONELLI. If the purchaser still wishes to cancel their purchase, the purchaser will only be refunded the amount corresponding to the delivery cost. Non-made-to-order purchases may only be cancelled before shipment instructions have been issued by MIKE SIMONELLI. 

Refunds will always be processed using the same payment method used at the time of purchase.

VERSION – February 2021